Phase 1: Start-up
Agreeing and laying down service levels and contract agreements. Putting together a team that can take over management.
We provide our services based on a framework of processes aimed at management, maintenance and updating of applications and information systems. We identify three levels here:
The aim of the operational processes is to prevent errors or to minimise the impact of an error. We use operational processes to make changes to software in a structured manner and to do this we work together closely with you. ICT appoints a customer team internally with knowledge and expertise in your service area. Every month we discuss services at operational level, based on standard reporting.
We appoint a Service Delivery Manager to supervise your management and maintenance activities. He manages the customer team and is your contact point within our organisation. A meeting is held every quarter to adjust the services on a tactical level.
Within the strategic processes we look at how the market is developing and how the applications we manage should grow. We do this, of course, in close cooperation with you and discuss the results in a strategic meeting.
Business Unit Manager Outsourced Services
The ICT Group website uses cookies for various functions in the website; Functional Cookies, Website Statistics, Personalised Advertising and Social Media.
Advertising and Social Media cookies collect information about activities of individual users. This allows third parties to display personalised adverts to you and to allow you the option to share content from this site to Social Media platforms.
By continuing to use this website you are allowing us to place these cookies. The Cookie Settings voor de ICT Group website can be changed or revoked at any time. You can reach the settings through the Cookie Settings button as well as through the link in the footer of every page on this site.