Agreeing and laying down service levels and contract agreements. Putting together a team that can take over management.
We provide our services based on a framework of processes aimed at management, maintenance and updating of applications and information systems. We identify three levels here:
The aim of the operational processes is to prevent errors or to minimise the impact of an error. We use operational processes to make changes to software in a structured manner and to do this we work together closely with you. ICT appoints a customer team internally with knowledge and expertise in your service area. Every month we discuss services at operational level, based on standard reporting.
We appoint a Service Delivery Manager to supervise your management and maintenance activities. He manages the customer team and is your contact point within our organisation. A meeting is held every quarter to adjust the services on a tactical level.
Within the strategic processes we look at how the market is developing and how the applications we manage should grow. We do this, of course, in close cooperation with you and discuss the results in a strategic meeting.