News
Life Cycle Management at ICT Group
- 6 June 2024
"The solutions developed by ICT Group often have to serve for up to thirty years, in contrast to office automation. And that with as few disturbances as possible because the software is used in mission-critical environments. This means that the management of this software is extremely important," says Business Unit Manager Stefan Malee.
Sustainable collaboration
"The strength of ICT Group is that we can take on a project from the design stage to managing and maintaining the project. As ICT Managed Services, we therefore work closely with other business units of ICT Group. When developing software, they already keep in mind that it also needs to be maintained for ten or twenty years. In fact, more and more customers are procuring a project on the basis of Total Cost of Ownership (TCO)."
For example, this was done by the municipality of The Hague, which launched a tender for the renovation of the Hubertus tunnel based on a TCO of fifteen years. Contractor Strukton then approached ICT Group for the development and management of the tunnel technical installations. Another good example is the municipality of Utrecht, which launched a tender to further develop and manage a half-finished pumping station management system a few years ago. Recently, we also took on the management and maintenance of the system developed by ICT Group, which controls the more than 60,000 light points in the Municipality of Utrecht. Stefan: "In both projects, we worked closely with the business units that developed the software. Such large projects can only be successfully completed if maintenance and management are included from the very beginning. In addition, we take on the lifecycle management of the entire stack. That way, customers only have one point of contact."
ICT Group's strength is that we can take on a project from the design stage to managing and maintaining the project. We are one of the few management organizations that understand both IT and OT.
Unique qualities
ICT Managed Services also works for companies that have had their software developed themselves or by another party. "In that case, customers choose us because we are one of the few management organizations that understand both IT and OT (operational technology) and can connect those two worlds. There are few other organizations in the Netherlands that are as deep in Industry 4.0 as we are," says Stefan. "Moreover, we have knowledge of all programming languages, including languages that are little used today."
