Managed Services for software continuity

Managed services provider

We deliberately choose a coordinated, independent role as a managed services provider. Our long-range maintenance plan and life cycle plan start from your business goals and business-critical processes. We analyse internal and external influences such as cyber security and energy transition.

We monitor the cohesion between systems, but remain flexible enough to modernise where necessary. We combine the techniques of different suppliers in one SLA, exactly what our clients want. Managed services lay the foundations to keep innovative and complex IT and OT environments up and running. We take that responsibility off your hands.

Carefully selected teams

You work with the same service managers over a long period, who are always looking for improvement and starting modernisation projects. We make our project and service teams up carefully, using a mix of experts, professionals who know your systems and processes inside out

and know what consequences stagnation would have for you. They are available 24/7 and never let go. We manage to extend the life cycle of your software systems significantly, with a 99.6% availability over the next 10 years. By using Managed Services in your software development from the quotation process, you guarantee the continuity of your primary processes and investments in the long term.

Our qualities

Framework

We offer our services based on a framework of processes aimed at management, maintenance, and modernisation of applications and information systems. We distinguish them into three levels - operational, tactical, and strategic - to maintain balance between continuity, efficiency, and investments.

Context-aware

The context of your environment is important. As all systems are interconnected, a change in one system can easily affect others. For this reason, we operate proactively and reactively, maintaining our view and grip on ‘product, people, and process’.

Experts

Our professionals are experts in one or two techniques, but are also all-round in other techniques. At night, for instance, they work on function recovery, while they adjust the code during the day. Their versatility makes them perfectly suitable for your needs.

Framework

We offer our services based on a framework of processes aimed at management, maintenance, and modernisation of applications and information systems. We distinguish them into three levels - operational, tactical, and strategic - to maintain balance between continuity, efficiency, and investments.

Context-aware

The context of your environment is important. As all systems are interconnected, a change in one system can easily affect others. For this reason, we operate proactively and reactively, maintaining our view and grip on ‘product, people, and process’.

Experts

Our professionals are experts in one or two techniques, but are also all-round in other techniques. At night, for instance, they work on function recovery, while they adjust the code during the day. Their versatility makes them perfectly suitable for your needs.

Our systematic way of working

Stage 1: start-up

Coordinating and recording service levels and contract agreements. Making up a team that will take over management and maintenance.

Stage 2: knowledge transfer

Intrinsic knowledge acquisition by the management team and the context of the system to be managed. Drawing up the necessary management documents

Stage 3: Shared responsibility

Cooperation according to the new processes, using existing knowledge and experience.

Stage 4: Transfer of responsibility

Independent management of the applications and systems. Transfer responsibilities for application and system management. Guaranteeing uptime and adjusting the managed systems to changing circumstances.