Outsource Manager in Wilton, USA

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- Experienced professional



Job description

At Strypes, a subsidiary of ICT Group, our team has an unique opportunity for a full-time Outsource Manager who will work as an intermediate between our High Tech Customer in Wilton, USA and remote teams in Sofia, Bulgaria. As the position requires a daily visit at the client site, it is required you live in or near Wilton (NY) and have al legal permits to work in the US.

  • As an Outsource Manager you create, maintain and extend business by building and managing long termrelations with our customers.
  • As a trusted partner you will manage new leads and lead them to become outsourcing projects; discuss engineering requests; bring insights of different customer departments to the table.
  • You will be visiting the client at the location in Wilton, US on a daily basis. Your position can be defined as critical for all stakeholders.
  • You will be responsible for customer relationships and be the prime contact for our customers for related projects, in a complex, demanding and frequently changing environment.
  • You have an eye for signaling any deviations in quality, lead time and budget, bring them forward and manage them.
  • To achieve awareness of customers’ needs you bring “signals” and customer feel to the team.
  • You ensure 2 way communication and manage escalations from Sofia team to the client.
  • Your experience brings responsibility and ownership to the projects which ensures that our solutions are sustainable and embedded thoroughly in our clients’ organization.

Additional responsibility

  • Develop budgets for engineering proposals with technical support of (lead) engineers of the team(s)
  • Initiate follow on project sales and managing additional budgets
  • Identify new leads within your field of play
  • Communicate on multiple levels; Interact with clients, project managers, discipline leaders and assigned staff involved in the projects
  • Represent the client and bring the clients business to the level of the team(s).
  • Build a sustainable relationship with the client by connecting the client needs with ouroutsourcing services and teams.
  • Develop your knowledge to become a full committed and respected team member.


Skills and Experience

  • Bachelor or Master degree in the area of software engineering
  • Strong communication skills across functions and teams, up and down the chain of command
  • 5 – 7 years’ experience in Project Management and/or Account Management
  • (with proven track record)
  • 5+ years’ experience within a Software Development environment
  • Experience with leading SCRUM based projects
  • Experience in Lead & Sales management is a pre
  • Experience with outsourcing is a pre
  • Experience working in an High Tech embedded environment is a pre
  • Quick learning skills to level with the customer and the technical team
  • The ability to influence people to get things done
  • Strong negotiation skills and ability to proactively deal with conflicts and related escalation methods
  • Highly motivated self-starter with a passion to accomplish results
  • Team player
  • Very good English communication skills


We offer
A challenging job in a High Tech context with high customer intimacy based on a long term relationship.

Always respond!

Please contact our colleague Toine.van.Duiven@strypes.eu for more information or apply directly. 

Would you like to work for us? Please send your application to us using the online application form or by e-mail to recruitment@ict.nl. Not the right time to apply? If you want to read the vacancy at a later moment, leave your email address and we’ll send you the job profile.

Meet with ICT Group

Hans Rademakers

Team Manager

t +31 6 11 35 55 19

e hans.rademakers@ict.nl