We are in regular dialogue with our stakeholders. Their relevance to ICT and the form of dialogue differs per stakeholder group. The following table gives an overview of our stakeholders and their expectations, the intended outcome of dialogue and how we engage with them. The Executive Board is actively involved in stakeholder dialogue and regularly discusses key aspects of our strategy and mutual expectations.
Stakeholder engagement has always been included in the way ICT does business as successful partnerships are vital to the execution of the company’s strategy. Furthermore ICT has conducted employee and customer satisfaction surveys for many years and discussions with shareholders and credit institutions have been a fixed item on the agenda since the company went public in 1997. However, none of this dialogue was specifically aligned with a structured stakeholder engagement framework until this past year. Going forward we plan to further structure our dialogue with various stakeholders in the coming years.
In the year under review the Executive Board met with employees to discuss employee satisfaction, as well as with the works council to discuss material topics. In addition the Executive Board had one-on-one meetings with a number of shareholders to discuss their expectations. Discussions with customers were integrated into our regular and frequent ongoing contacts. Stakeholder dialogue did not give rise to an adjustment of our material topics or their position in the materiality matrix.