Enhancing position in Smarter Cities
In January 2018 ICT completed the purchase of 100% of the shares of NedMobiel, a Dutch consultancy specialised in complex infrastructures. With some 25 professionals, NedMobiel generates annual revenue of approximately € 3 million. This acquisition further advances ICT’s transition from a leading software integrator to a total technology and services provider by increasing revenue from projects and consulting services.
ICT completed the acquisition of the remaining 50% of the shares of InTraffic in March 2018. ICT now holds 100% of the shares of InTraffic, which was founded in 2003 as a joint venture between ICT and engineering company Movares. With a staff of 150 professionals, InTraffic generates annual revenue of approximately € 19 million. The acquisition of InTraffic enables ICT to further expand its position in the strategic Smarter Cities theme. With these acquisitions, ICT is now able to fully service the market for water, rail and road infrastructure, and mobility.
OrangeNXT and Motar
An important development last year was the establishment of OrangeNXT, which combines ICT’s promising software solutions aimed at helping customers reap the full benefits of the digital transformation. These solutions are often developed in-house and offered in an ‘as a service’ model, increasing the recurring revenue stream for ICT. Another strategic step in 2018 was the launch of Motar, a low-code platform to create software with limited programming skills. Low-code software is being used to speed up design and development processes with minimal hand-crafted code, thus minimising programming errors.
During the strategic update presented to the market at the Capital Markets Day held in November 2018, ICT announced its ambition to further expand internationally. The focus will be on the northern European countries. In January 2019, ICT acquired Additude AB, one of southern Sweden’s leading IT consultancies with a staff of over 160. Additude’s software and engineering consultancy services generate around € 16 million in annual revenue.
ICT is uniquely positioned thanks to its full comprehension of sensor technology, cloud technology, data analysis and data communications, as well as of how these technologies can be used and combined to help customers seize the opportunities presented by digital transformation. ICT’s technology-based solutions are critical to helping its customers maintain a competitive edge. Our long-term success depends on our ability to innovate and respond to changing demands in the market and society as a whole. We strive to invest around 1.5% of our added value in R&D to ensure we stay at the forefront of driving our customers’ digitalisation. In 2018 ICT invested 1.4% of its added value in R&D, focusing mainly on expanding our digital transformation solutions.
Maintaining technological leadership and competitiveness is one of the key themes in ICT’s strategy. Our years of experience have taught us that specialised knowledge of industries is just as important as our technical expertise and exceptional knowledge of industrial automation and technology. That is why ICT is structured into dedicated business units. Our focus on specific areas also enables us to enhance our innovative capabilities, helping us become a reliable partner with high added value for both customers and business relations throughout the chain.
ICT has been measuring its customer satisfaction for several years and our latest customer satisfaction survey showed a small increase in the overall score from 7.9 in 2017 to 8.0 in 2018. The feedback showed that our customers especially appreciate our increased emphasis on sustainability and the value for money ICT offers. We are intensively engaged with our customers to gain a deep understanding of their needs. This did not go unnoticed by our customers who gave us an improved score on cooperation and people.
ICT is very keen on sharing knowledge with its customers and business partners. With this in mind the company organises a wide array of events, a good example of which are ICT’s Knowledge Events. In 2018 a Knowledge Event was organised about trends and developments in industrial automation. ICT also once again organised the ICT Group Water Congress on process automation in the field of waste water, surface water and drinking water. It was a full day of knowledge sharing and networking for ICT’s partners and customers.
ICT further deepened its collaboration with customers and partners in 2018. An example is the collaboration with Dutch construction group BAM where we used the asphalt damage recognition solution we created for BAM Infra to develop a new product in co-creation.
We also intensified our partnerships with Microsoft, mainly in the field of digital transformation. ICT signed an agreement as a Microsoft Gold Cloud Partner to extend the current Azure Cloud Contract.
ICT cooperates closely with universities to attract highly talented staff, in ways including by offering internships. In 2018 we had 45 students on assignment or doing internships at ICT.
ICT also aims to promote interest in technology and to help build the talent pool of the future through its collaboration with educational institutions and support for educational initiatives. ICT cooperates with 13 universities and colleges and also collaborates with a number of industry players to offer students challenging, high-quality internships.
Market developments in 2018