Making the world a bit smarter

ICT’s purpose to make the world a bit smarter is explicitly and implicitly linked to sustainability. Corporate Social Responsibility is at the very heart of ICT’s business model. Sustainability is embedded in our Code of Conduct where we state: “Sustainability is a natural part of our organisation. ICT wishes to work with integrity and transparency towards all its stakeholders, including shareholders, customers, local communities and its employees.” The Executive Board is responsible for economic, environmental and social topics.

We challenge ourselves by benchmarking our sustainability programme with (peer) research and global trends, and by actively engaging with our stakeholders. Our stakeholders fuel our ambition and provide the insight we need to further enhance our sustainability programme.
ICT actively promotes sustainability along the lines of the UN’s sustainable development goals;

Sustainable Development Goals

In 2015, 193 countries committed to the United Nations Sustainable Development Goals (‘SDGs’). These 17 goals are aimed at ending poverty, protecting the planet and ensuring prosperity for all, and form the basis for the Sustainable Development Agenda 2030.

ICT plays an essential role in helping customers seize the opportunities of the current and future technology revolution and to help our customers make the digital transformation. Creating sustainable solutions is a vital part of that effort.

Based on our strategy, value creation model, current initiatives and focus on smarter industries, smarter cities and smarter health, we have identified how ICT can contribute to the realisation of the SDGs. This identification process resulted in a number of high-impact SDGs, depicted in the table below:

In 2017, ICT received the Gold Medal for its Corporate Social Responsibility (CSR) achievements from EcoVadis, a leading sustainability assessor.

CO2 reduction

In terms of carbon footprint reduction, ICT focuses on energy consumption, accommodation and mobility. ICT’s target is to reduce CO2 emissions per employee by 2% year on year.
Since 2015, all office locations make use of green energy. We have also set a target to obtain a minimum of energy label A for all our office locations. In 2017, we upgraded our office locations in Oosterhout and Barendrecht, and as a result all main locations now have label A.

The biggest opportunity to reduce our carbon footprint is via mobility. ICT launched Smart Mobility for Employees in 2017. We now urge our employees to minimise travel and to make use of modern communication technologies to work remotely. And we are promoting the use of public transport, electrical vehicles, e-bikes and carpooling for essential travel. Furthermore, ICT increased the density of its office location network, enabling employees to work closer to home, which also helps to boost the well-being of our employees.

ICT reduced the CO2 norm for new lease cars to a maximum emission of 95 gram/km and is promoting the use of electrical vehicles by introducing the opportunity to lease electric cars and by using BMW i3’s as pool cars. In 2016, ICT launched an electric lease pilot programme to promote the leasing of zero-emission cars. ICT aims to allow zero-emission lease cars only in its fleet by 2026.

In 2017, ICT achieved a CO2 reduction of 6% per employee (2016: 2%), above the target of 2%. In 2017 the scope 1 and scope 2 CO2 emissions amounts to respectively 3,496 ton and 979 ton. No incidents of non-compliance with environmental laws or regulations have been identified.

Sustainable solutions

Smarter asphalt
BAM Infra and ICT Group have developed a revolutionary technology based on artificial intelligence that automatically recognises and classifies damage to the asphalt on roads. The technology can be used by road owners such as the Dutch Ministry of Public Works and Waterway (Rijkswaterstaat), provincial authorities, water authorities, and municipalities to inspect roads much more quickly and in a more targeted manner. In addition to increasing the efficiency and quality of the inspections, this also means that maintenance can be carried out more flexibly and more efficiently. That in turn leads to better traffic flows and fewer disruptions. This new technology shows how data can drive innovation, and marks a further step towards the digitisation of asset management.

Gridflex Heeten
In the village of Heeten in the province of Overijssel, ICT and a number of partners launched a pilot for Gridflex in December 2017. The aim is to create a local and sustainable energy market for the consumption, storage and trading of solar energy. To make this possible, 25 salt batteries are being used to store the renewable energy. ICT Group developed the energy management system, while Enexis, Energy cooperative Endona, Enpuls, the University of Twente, Escozon, DrTen and Buurkracht are also involved in the pilot project.

USEF/ EnergieKoplopers
ICT Group is one of the founders of the USEF Foundation, together with other key players active across the smart energy chain, ABB, Alliander, DNV GL, Essent, IBM and Stedin. The Universal Smart Energy Framework (USEF) sets the international common standard for a unified smart energy market, connecting projects and technologies at the lowest cost possible. With a value-to-all approach, USEF enables the commoditisation and trading of flexible energy use. The framework defines the market structure, stakeholder roles, how they interact and how they benefit by doing so. The USEF Foundation was founded to accelerate the transition to a commercially viable smart energy system.

The EnergieKoplopers project in the Dutch town of Heerhugowaard tested a USEF flexibility market for the first time. To this end, smart appliances were installed in 203 homes, to enable flexible electricity consumption. The smart appliances were automatically controlled by a smart IT system. The project has shown that the USEF flexibility market works: the system helps resolve the future problems in the energy system, and creates value for all the parties that play a role in a USEF flexibility market.

USEF Foundation and smart energy pilot ‘EnergieKoplopers’ received the Energy Market Innovation of the Year Award and the Smart Energy Roll Out Innovation Award at the award ceremony of the European Smart Energy Awards in London.

Conduct business in transparent manner

The business decisions of ICT employees should not be influenced by factors other than business considerations. Third parties doing business with ICT must not get the impression that they can derive benefit from giving business gifts and/or other favours to individual employees. Eliciting and accepting bribery in any form is unacceptable and will be followed by immediate dismissal.

ICT employees and contractors will not offer payments or gifts or make certain promises to (employees of) clients or third parties in order to obtain business contracts or to positively influence a purchase or procurement procedure. ICT addresses anti-bribery and corruption principles in its Code of Conduct.

ICT may not make payments to any political parties and organisations or the representatives of same.
ICT employees will respect national and international competition laws and refrain from agreements between ICT and other enterprises, which (may) limit the competition, including restrictive agreements on issues such as price, delivery conditions, market allocation, production and marketing. There have been no incidents reported of corruption, nor have there been any legal actions in this respect.

Social initiatives

ICT intends to engage in community investment initiatives. ICT encourages employees to contribute to ‘making the world a bit smarter’ in a societal context. ICT actively encourages employees to deploy their knowledge and expertise to contribute to meaningful initiatives, including educational projects, developing tools for non-profits and initiatives that promote an interest in technology among young people.